ABOUT ORDER

Order Confirmation

Upon checking out, you will be given an order number. At this point, the order is not confirmed. Your order will be confirmed upon approval of payment.

 

Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

 

  • Your order number
  • The order amount
  • The number of item(s) ordered
  • Your billing and delivery addresses

 

Where can I find my tracking?

You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. Please note that the tracking links generally needs 24-48 business hours to generate.

 

Order Tracking

As soon as your payment has been approved, we will send you an order confirmation email. As soon as your order ships (typically within 48 business hours), you’ll receive a shipping confirmation email with tracking information.

 

You can check your order using your shipping confirmation email.

 

Can I edit an address on my order, after it’s shipped?

Unfortunately, no. Once an order has been fulfilled and shipped by our warehouse, we cannot edit the shipping address. However, you may contact the courier to see if they can make edits on their end.

 

What if my items arrive damaged, defective, or incorrect?

If you receive a damaged or incorrect item, please contact cs.hk@detshirts.com with your order number and description of the item. We’ll make sure you’re taken care of.

 

Out of stock items

Your order has been confirmed but you received an Out of Stock email? We are sorry to inform you that this can indeed happen, albeit rarely.

 

We perform stringent quality checks and if your item is that last piece available that failed our checks, we will cancel and refund the item even if your order was confirmed. You will then receive the email notification upon cancellation.

 

ABOUT SHIPPING

DESTINATION

SHIPMENT LEADTIME

SHIPPING RATE

PROMOTION

Hong Kong

2 - 3 business days

Free Shipping

Macau

2 - 3 business days

Taiwan

2 - 3 business days

Vietnam

3 - 7 business days

Shipping rate will be borne by end customers, subject to the rate table

DETERMINANT covers shipping for you on orders over $600 HKD, or local currency equivalent before duties, taxes and shipping

Malaysia

DETERMINANT covers shipping for you on orders over $100 HKD, or local currency equivalent before duties, taxes and shipping

Singapore

*For shipment to other destination, please contact us at cs.hk@detshirts.com 

 

All shipping promotions are displayed in HKD, and applicable to purchases before duties and taxes are added.

 

Any other questions? Please reach out at cs.hk@detshirts.com.

 

ABOUT RETURNS

We accept returns from all our international customers!

 

Here’s what you need to know:

  • We can only accept returns from the country to which your order was originally delivered
  • All purchases can be returned within 30 calendar days upon purchase receipt day
  • Please make sure that the product for return is unworn and unwashed and meet the conditions for secondary sales.
  • Mask is excluded from return due to hygiene reasons

 

ABOUT REFUNDS

All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete or after the 30-calendar-day period, we will not be able to offer a refund.

 

Please ensure that all your refund options and details for bank transfer are indicated clearly and correctly on the online return form. For incorrect and/or incomplete entries, refunds will be processed via Gift Card.