You can track your order status at any time by logging into your account. Once your order has been dispatched, you will receive an email notifying you of the shipment with the relevant package tracking number.
In the event of receiving a defective, damaged or incorrect item, please do not hesitate to contact our Customer Service directly. We will make sure you are taken care of.
If your payment was declined, we are unfortunately unable to reinstate the order so you will need to place your order again. Please make sure you have entered your card details and required information correctly, including the expiry date, billing address, security code, etc. It is possible that your card issuing bank was responsible for declining the payment, it is in your best interest to contact them directly if the issue persists. Alternatively, we would suggest you try paying with another card.
If you received an Out of Stock email after your order was confirmed, we apologize and regret to say that this can indeed happen, albeit rarely. We perform stringent quality checks to ensure that every single product sent out meets our high standards. If your item happens to be the last piece available in our stock and fails our checks, we will cancel and refund the item and notify you immediately.
Our sizing system is designed to help you find the right size without the need of trying the products on in person. You can visit Find Your Size to see a comprehensive step-by-step guide on how to measure yourself and get accurate measurements.
Our Dress Shirts come with removable collar stays, which keep the collar firm and even. An extra pair of collar stays are also attached to the hangtag.
We use a spread collar design on our dress shirts is because it fits almost everyone, regardless of their build and face shape. It also looks good whether you wear the shirt with or without a tie.
The sleeve length of a ‘plus size’ Smart Casual Shirt is around 4cm longer than a ‘non-plus size’ one, with all other measurements remaining the same. Click here for detailed information about our product sizing and measurements.
We do not recommend bleaching or dry cleaning our shirts, as harsh cleaning methods can potentially weaken the wrinkle-free properties of the shirt. We suggest using laundry whiteners as an alternative to bleach. Please refer to the care label for more detailed wash instructions.
Function-wise, they are the same. DET30™ Summer Cool Reusable Mask, however, features more lightweight cotton fabric for enhanced breathability, and has natural peppermint oil applied for additional freshness. In addition, it is available in two different sizes.
As part of our commitment to the environment, we do not offer any additional gift packaging. However, all of our products are delivered in a branded and recyclable paper box that can be reused and repurposed.
Having an account enables you to check your order status and order history easily at any time. With an account, you may also take advantage of special promotions for extra benefits.
We are dedicated to providing the best-in-class experience through our online store. Our promise to you is that the comprehensive step-by-step guide provided in Find You Size makes it an easy matter to purchase the right size. In the unlikely event that your order does not fit well, we are happy to assist you with a return or exchange. Please refer to our Return and Refund Policy for details.
RETURN AND EXCHANGE
Unless there is a product quality issue, we allow one exchange per order.
After we have received your returned item(s) and confirmed the eligibility for return, your refund will be processed and completed within 2 business days.
SHIPPING AND DELIVERY
The delivery lead time depends on where you are. It normally takes up 2-3 business days if destinations are in Hong Kong, Macau and Taiwan. It may take up to 7 business days if destinations are in Singapore and Malaysia.
You can visit our Business Partnership page (coming soon) to find out more about the many different ways that we can work together, and fill out the contact form on the website if you are interested. Our sales representative will get back to you with the relevant information as soon as they can.