As we prepare for the launch of our new loyalty program on 3rd September, 2025, please note the following:

The accumulated amount spent before 3rd September 2025, will reset to 0. However, the points you had before 3rd September 2025, will remain and expire on 3rd September 2026.The calculation of the 5-year rolling spending will start when a member makes their first purchase.

Enjoy exciting offers throughout the year.

• Earn and redeem DETDollars 
• Enjoy product discounts and exclusive rewards
• Exclusive access to discounts and promotions
• Exclusive birthday rewards
• Early access to exclusive events
• Track your points, order status, and history

Everyone is free to join!

If you've shopped with us before, please sign up using the same email address as your previous orders.

To become a BLUE card member, there is no minimum spending requirement. 

To become a GOLD card member, you must spend HKD 3,000 or more in the last 5 years by using a single membership account.  

To become a PLATINUM card member, you must spend HKD 6,000 or more in the last 5 years by using a single membership account. 

GOLD Tier (HK$ 3,000 spending or more in the last 5 years)

• 75 DETDollars on your first upgrade to the GOLD tier.
• Earn 75 DETDollars for every HK$ 1,000 spent.
• Special birthday rewards during your birthday month.

PLATINUM Tier (HK$ 6,000 spending or more in the last 5 years)

• 100 DETDollars on your first upgrade to the PLATINUM tier.
• Earn 100 DETDollars for every HK$ 1,000 spent.
• Special birthday rewards during your birthday month.

Note: All discounts above are NOT stackable with any other in-shop offers (e.g., BUNDLE offers or SALE items).

• Earn DETDollars on every purchase
• Write a review
  

Every valid 1 DETDollar is redeemable for HKD 1 of discount voucher. There is no upper limit on maximum redemption.

Once redeemed, you will receive a one-time discount code with a designated value from your points redeemed. Please use within 30 days before it expires.  

DETDollars expire 1 year from the time they are earned.

You can check your DETDollars balance and reward history by logging onto your account. 

Please contact our customer service team at [email protected].

There is NO physical card distributing to customers.

You will only receive DETDollars upon purchase at our official online store and offline stores . If you suspect the DETDollars are not reflected on your account respectively, please contact our customer service team at CS.HK@detshirts. Come within 30 days after your purchase

Regrettably we do not reward any DETDollars relevant to the amount of tax and shipping.

Minimum 1-2 working days required for verification after signing up the birthday information for a new account, please wait patiently. 

Yes, birthday rewards will be sent to your email personally on the first day of your birthday month.

With the switch to the new loyalty program, your latest membership tier will remain.

Existing DETDollars will be extended for 12 months and will expire on 3rd September, 2026, one year after the revamp of our loyalty program.

Our system is primarily designed around HKD. If you shop in another currency, we will convert your spending to the equivalent in HKD and reward you accordingly. 

When you return or refund an order entirely, the points you earned associated with that order will be immediately deducted. For example, if you make a purchase for HK$ 100 worth of product but return the entire order, the 5 DETDollars you earned will be deducted when we confirm your return or refund. 

When you return an order partially, the points you earned associated with that item will be deducted when we confirm your return or refund. For example, if you return HK$ 20 worth of product from an order of HK$ 100, 1 DETDollars will be deducted eventually from this order. 

When you exchange for a product, the point balance will be reflected once the exchange is completed according to potential monetary value differences of exchanged products.

If you have successfully registered an account before, click “forgot password?” on account page you will receive an email to reset your password. If the email is not found, it may mean that your provided email address has not been registered as an account and we recommend you create an account. 

Please email our customer service team at [email protected] and let us know that you would like to delete your account. Please note that all account details deleted are not retrievable afterwards. 

Please email your email addresses to our customer service team at [email protected]. We will reach out to you to arrange further. Please note that the merger is not reversible.