FAQ

WHY JOIN DETERMINANT’S MEMBERSHIP PROGRAM?

Enjoy exciting promotions in our Rewards Program, including

  • Earn and redeem points
  • Enjoy great product discounts and rewards
  • Make the most of special offers personalized just for you
  • Get new and exciting offers as they happen, so you never miss out
  • Keep track of all your points and rewards

Check your order status and order history

Edit your membership details at any time

I CAN’T LOG INTO MY ACCOUNT...

No problem! Click “Forgot Password?” on account page, you will receive an email to reset your password.

I WANT TO DELETE MY ACCOUNT...

Please email our Customer Service team at cs.hk@detshirts.com and let us know that you would like to delete your account. Please note that all account details deleted are not retrievable afterwards.

HOW CAN I PARTICIPATE IN THE PROGRAM?

Create an account and you are automatically entitled to our Rewards Program. Each time you come back, just make sure that you're logged in to track your progress, redeem points, and much more.

HOW CAN I EARN POINTS?

Check out the tasks on our Rewards Page. We will periodically add new ways to earn points. Make sure you’re up to date to maximize your points! In most cases, we'll credit your account immediately.

For points relevant to “Make a Purchase”, it will only be rewarded to your account once the order status is “fulfilled”, it means you will get the points when items arrived.

HOW CAN I REDEEM MY POINTS?

Points can be redeemed when you are logged onto our Rewards Page. We have several rewards available for redemption depending on your point balance.

Points can also be redeemed directly from your cart! When you have enough points for a discount, just add items to your cart, click on the Checkout button, and select a discount from the available drop down menu.

CAN THE VOUCHERS APPLY TO ALL PRODUCTS? ANY CONDITIONS?

All coupons from redemption are only applicable to regular-priced apparel purchases, with a minimum spend of HKD500 unless otherwise specified .

WHY ARE THE POINTS NOT REFLECTED IMMEDIATELY WHEN I PROVIDED MY BIRTHDAY? (“CELEBRATE A BIRTHDAY”)

The points will be added to your account on your birthday.

There is a one-month blackout period after signing up for a new account, where the points earned for "Celebrate a birthday" will not be awarded to customers. This is to prevent any potential abuse of the rewards program. Please wait patiently.

HOW CAN I CHECK MY POINT BALANCE?

You can check your point balance and reward history by logging onto our Rewards Page.

DO MY POINTS EXPIRE?

Points expire 1 year from the time they are earned. Don't worry, we will email you 2 reminders before they expire.

DO MY REWARDS EXPIRE?

Rewards expire 30 days from the time they are redeemed (unless otherwise specified). Don’t worry, we will email you a reminder 3 days before it expires.

WHAT HAPPENS IF I RETURN/EXCHANGE AN ORDER?

When you return an order entirely, the points you earned associated with that order will be immediately deducted. For example, if you make a purchase for HKD100 worth of product but return the entire order, the 100 points you earned will be deducted when we confirm your return or refund.

When you return an order partially, the points you earned associated with that item will be deducted when we confirm your return or refund. For example, if you return HKD25 worth of product from an order of HKD100, 25 points will be deducted eventually from your 100 points earned from this order.

When you exchange for a product, the point balance will be reflected once the exchange is completed according to potential monetary value differences of exchanged products.

WHAT HAPPENS IF I SHOP IN OTHER CURRENCY?

Our point system is primarily designed around HKD. If you shop in another currency, we will convert your spend to the equivalent in HKD and reward you accordingly.

DO I GET POINTS FROM THE SHIPPING OR TAX AMOUNT AS WELL?

Regrettably we do not reward any points relevant to the amount of tax and shipping.

CAN I RECEIVE POINTS FOR PURCHASES NOT FROM DETERMINANT OFFICIAL ONLINE STORE?

You will only receive points upon purchase at DETERMINANT official online store. If you suspect the points are not reflected on your account respectively, please contact our Customer Service team at cs.hk@detshirts.com within 30 days after your purchase.

I HAVE SEVERAL ACCOUNTS, CAN I MERGE THEM?

Please email your email addresses to our Customer Service team at cs.hk@detshirts.com. We will reach out to you to arrange the merger. Please note that accounts merged cannot be unmerged after.

If you have any other questions, please contact our Customer Service team at cs.hk@detshirts.com.