Enjoy exciting promotions in our Rewards Program, including
- Earn and redeem points
- Enjoy great product discounts and rewards
- Make the most of special offers personalized just for you
- Get new and exciting offers as they happen, so you never miss out
- Keep track of all your points and rewards
- Check your order status and order history
- Edit your membership details at any time
If you have succssfully registered an account before, click “Forgot Password?” on account page, you will receive an email to reset your password. If the email is not found, it may mean that your provided email address has not been registered as an account and we recommend you to create an account.
Please email our Customer Service team at [email protected] and let us know that you would like to delete your account. Please note that all account details deleted are not retrievable afterwards.
Create an account and you are automatically entitled to our Rewards Program. Each time you come back, just make sure that you're logged in to track your progress, redeem points, and much more.
Check out the tasks on our Rewards Page. We will periodically add new ways to earn points. Make sure you’re up to date to maximize your points! In most cases, we'll credit your account immediately.
For points relevant to “Make a Purchase”, it will only be rewarded to your account once the order status is “fulfilled”, it means you will get the points when items arrived.
Points can be redeemed when you are logged onto our Rewards Page. We have several rewards available for redemption depending on your point balance.
Points can also be redeemed directly from your cart! When you have enough points for a discount, just add items to your cart, click on the Checkout button, and select a discount from the available drop down menu.
All coupons from redemption are only applicable to regular-priced apparel purchases, with a minimum spend of HKD500 unless otherwise specified .
The points will be added to your account on your birthday.
There is a one-month blackout period after signing up for a new account, where the points earned for "Celebrate a birthday" will not be awarded to customers right away. This is to prevent any potential abuse of the rewards program. Please wait patiently.
You can check your point balance and reward history by logging onto our Rewards Page.
Points expire 1 year from the time they are earned. Don't worry, we will email you 2 reminders before they expire.
Rewards expire 30 days from the time they are redeemed (unless otherwise specified). Don’t worry, we will email you a reminder 3 days before it expires.
When you return an order entirely, the points you earned associated with that order will be immediately deducted. For example, if you make a purchase for HKD100 worth of product but return the entire order, the 100 points you earned will be deducted when we confirm your return or refund.
When you return an order partially, the points you earned associated with that item will be deducted when we confirm your return or refund. For example, if you return HKD25 worth of product from an order of HKD100, 25 points will be deducted eventually from your 100 points earned from this order.
When you exchange for a product, the point balance will be reflected once the exchange is completed according to potential monetary value differences of exchanged products.
Our point system is primarily designed around HKD. If you shop in another currency, we will convert your spend to the equivalent in HKD and reward you accordingly.
Regrettably we do not reward any points relevant to the amount of tax and shipping.
You will only receive points upon purchase at DETERMINANT official online store. If you suspect the points are not reflected on your account respectively, please contact our Customer Service team at [email protected] within 30 days after your purchase.
Please email your email addresses to our Customer Service team at [email protected]. We will reach out to you to arrange the merger. Please note that accounts merged cannot be unmerged after.