FAQ

Learn more about our membership and rewards program

IMPORTANT NOTE: VIP Tier Calculation Rule - Explanation

As we prepare for the launch of our new loyalty program on 3rd September, 2025, please note the following:

The accumulated amount spent before 3rd September 2025, will reset to 0. However, the points you had before 3rd September 2025, will remain and expire on 3rd September 2026.The calculation of the 5-year rolling spending will start when a member makes their first purchase.


Why should I join the DETERMINANT Club?

Enjoy exciting offers throughout the year.

  • Earn and redeem DETDollars 
  • Enjoy product discounts and exclusive rewards
  • Exclusive access to discounts and promotions
  • Exclusive birthday rewards
  • Early access to exclusive events
  • Track your points, order status, and history
How can I join the DETERMINANT Club? 

Everyone is free to join!

If you've shopped with us before, please sign up using the same email address as your previous orders.
Any member tiers? How can I become a member? 

To become a BLUE card member, there is no minimum spending requirement. 

To become a GOLD card member, you must spend HKD 3,000 or more in the last 5 years by using a single membership account.  

To become a PLATINUM card member, you must spend HKD 6,000 or more in the last 5 years by using a single membership account. 

What benefits can I expect after being a member? 

GOLD Tier (HK$ 3,000 spending or more in the last 5 years)

  • 75 DETDollars on your first upgrade to the GOLD tier.
  • Earn 75 DETDollars for every HK$ 1,000 spent.
  • Special birthday rewards during your birthday month.

PLATINUM Tier (HK$ 6,000 spending or more in the last 5 years)

  • 100 DETDollars on your first upgrade to the PLATINUM tier.
  • Earn 100 DETDollars for every HK$ 1,000 spent.
  • Special birthday rewards during your birthday month.

Note: All discounts above are NOT stackable with any other in-shop offers (e.g., BUNDLE offers or SALE items).

How can I earn DETDollars?
  • Earn DETDollars on every purchase
  • Write a review
How to use my DETDollars?

Every valid 1 DETDollar is redeemable for HKD 1 of discount voucher. There is no upper limit on maximum redemption.

Once redeemed, you will receive a one-time discount code with a designated value from your points redeemed. Please use within 30 days before it expires.  
Do my DETDollars expire? 

DETDollars expire 1 year from the time they are earned.
How can I check my DETDollars balance? 

You can check your DETDollars balance and reward history by logging onto your account. 
What should I do if I encounter issues redeeming my DETDollars?

Please contact our customer service team at [email protected].
Any physical VIP card? 

There is NO physical card distributing to customers.

Can I receive DETDollars for purchases not from DETERMINANT online store and offline stores? 

You will only receive DETDollars upon purchase at our official online store and offline stores . If you suspect the DETDollars are not reflected on your account respectively, please contact our customer service team at CS.HK@detshirts. Come within 30 days after your purchase
Do I get DETDollars from the shipping or tax amount as well? 

Regrettably we do not reward any DETDollars relevant to the amount of tax and shipping.

Why are the rewards not reflected immediately when I have provided my birthday month?  

Minimum 1-2 working days required for verification after signing up the birthday information for a new account, please wait patiently. 
Will there still be birthday rewards after the loyalty program revamp?

Yes, birthday rewards will be sent to your email personally on the first day of your birthday month.

What will happen to my previous membership tier after the loyalty program revamp?

With the switch to the new loyalty program, your latest membership tier will remain.

How will my existing DETDollars or rewards be affected by the loyalty program revamp?

Existing DETDollars will be extended for 12 months and will expire on 3rd September, 2026, one year after the revamp of our loyalty program.
What happens if I shop in other currencies? 

Our system is primarily designed around HKD. If you shop in another currency, we will convert your spending to the equivalent in HKD and reward you accordingly. 
What happens if I return/refund/exchange an order? 

When you return or refund an order entirely, the points you earned associated with that order will be immediately deducted. For example, if you make a purchase for HK$ 100 worth of product but return the entire order, the 5 DETDollars you earned will be deducted when we confirm your return or refund. 

When you return an order partially, the points you earned associated with that item will be deducted when we confirm your return or refund. For example, if you return HK$ 20 worth of product from an order of HK$ 100, 1 DETDollars will be deducted eventually from this order. 

When you exchange for a product, the point balance will be reflected once the exchange is completed according to potential monetary value differences of exchanged products.

I can’t log into my account... 

If you have successfully registered an account before, click “forgot password?” on account page you will receive an email to reset your password. If the email is not found, it may mean that your provided email address has not been registered as an account and we recommend you create an account. 
I want to delete my account... 

Please email our customer service team at [email protected] and let us know that you would like to delete your account. Please note that all account details deleted are not retrievable afterwards. 
I have several accounts, can I merge them? 

Please email your email addresses to our customer service team at [email protected]. We will reach out to you to arrange further. Please note that the merger is not reversible. 

Follow these simple measurement steps to find your DETERMINANT size. 

 

How to measure for Tops? 

  1. Collar Size - Measure at the base of your neck and loop it around. The tape measure should be snug, but not overly tight.
  2. Chest - Measure under your arms, around the fullest part of your chest.
  3. Waist - Measure around your natural waistline, keeping the tape a bit loose.
  4. Body Length - Measure vertically from the highest point of your shoulder to the point where your natural waistline rests on.
  5. Center Back (CB) Sleeve Length - For long sleeve, measure from center back of your neck, edge of shoulder, elbow and to your wrist. For short sleeve, apply the same measuring method but stop at mid-point of your upper arm.

 

 

 

How to measure for Bottoms? 

  1. Waist - Measure around your natural waistline, where your body bends side to side.
  2. Out Seam Length - For pants, measure at the outer seam of your natural waistline, and straight to your ankle. For shorts, apply the same measuring method but stop at side of your knee.
 

Still not sure what you need?

Our Customer Care Team can help you find the perfect size.