#YourWhiteShirts

贏取朱栢康親筆簽名T-Shirt!

1. 活動主辦單位

本活動由 DETERMINANT HK 主辦。

 

2. 參加資格   

- 每位參加者僅限參加一次,不得以多個帳號重複參加。 

- 活動僅限居住於香港特別行政區的參加者。 

 

3. 活動期間

- 活動開始日期:即日生效。 

- 截止日期:2025年5月25日 23:59(香港時間)。 

 

4. 參加方式 

- 在活動貼文留言區分享你的「揮灑汗水的故事」,並於留言中標註兩位朋友。 

- 留言內容須為原創且未侵犯任何第三方之權利,包括但不限於版權或商標。 

 

5. 獎品及勝出名額

- 冠軍獎品:10名勝出者將獲得以下獎品: 

1. 朱栢康親筆簽名的
DETERMINANT T-Shirt乙件。 

2. DETERMINANT HK$100禮券乙張(僅限於門市使用)。 

註:冠軍獎品僅限每個勝出帳號領取一次

- 安慰獎:首100名有效參加者將獲得
DETERMINANT HK$100禮券乙張(僅限於門市使用)。 

註:安慰獎僅限每個參與帳號領取一次,數量有限,送完即止。 

- 得獎名額為 Facebook 和
Instagram兩個平台合共計算,而非每個平台各10個冠軍名額及各100個安慰獎名額。 

 

6. 得獎者公佈及通知

- 得獎結果將於 2025年6月1日公佈於活動專頁。 

 - 主辦單位將透過私訊聯絡得獎者,得獎者需於通知後7天內提供聯絡資料以領取獎品,逾期視為放棄資格。 

 

7. 獎品領取方式

- 獎品將透過指定地點自取方式發放,具體安排以主辦單位通知為準。 

- 禮券僅適用於 DETERMINANT香港門市,並須遵守禮券使用條款。 

 

8. 注意事項 

- 所有留言內容如涉及不當、冒犯、誤導性或違法行為,主辦單位有權刪除該留言並取消參加資格。 

- 如因任何不可抗力因素導致活動無法如期舉行,主辦單位保留更改、暫停或終止活動的權利,而無需另行通知。 

 - 主辦單位對於活動條款擁有最終解釋權。 

 

9. 個人資料使用

 - 參加活動即表示參加者同意主辦單位根據《個人資料(私隱)條例》收集及使用其個人資料,僅用於活動聯絡及獎品發送,並將根據《隱私政策》進行保密處理。 

 

10. 法律適用

 - 本活動及相關條款受香港特別行政區法律管轄。 

 

DETERMINANT保留對優惠及任何爭議之最終決定權。

Test

FAQ

Orders

 

How can I track my order?

You can track your order status at any time by logging into your account. Once your order has been dispatched, you will receive an email notifying you of the shipment with the relevant package tracking number.

 

Can I cancel my order?

Yes, you can cancel any orders placed if it has not been dispatched for delivery yet. If you wish to cancel your order, please contact our Customer Care team immediately.

 

Can I amend my order after payment is successful?

Unfortunately, once your payment is completed, you cannot amend your order on the website by yourself. Please contact our Customer Care team for further assistance.

 

What should I do if I receive a defective, damaged or incorrect item?

In the event of receiving a defective, damaged or incorrect item, please do not hesitate to contact our Customer Care team directly. We will make sure you are taken care of.

 

My payment was declined, what should I do?

If your payment was declined, we are unfortunately unable to reinstate the order so you will need to place your order again. Please make sure you have entered your card details and required information correctly, including the expiry date, billing address, security code, etc.

It is possible that your card issuing bank was responsible for declining the payment, it is in your best interest to contact them directly if the issue persists.

Alternatively, we would suggest you try paying with another card.

 

Why was my order cancelled?

If you received an Out of Stock email after your order was confirmed, we apologize and regret to say that this can indeed happen, albeit rarely. We perform stringent quality checks to ensure that every single product sent out meets our high standards. If your item happens to be the last piece available in our stock and fails our checks, we will cancel and refund the item and notify you immediately.

 

Products

 

How do I find the right size?

Our sizing system is designed to help you find the right size without the need of trying the products on in person. You can visit Find My Size to see a comprehensive step-by-step guide on how to measure yourself and get accurate measurements.

 

What are collar stays for?

Our Dress Shirts come with removable collar stays, which keep the collar firm and even. An extra pair of collar stays are also attached to the hangtag.

 

Do the dress shirts come in other collar styles?

We use a spread collar design on our dress shirts is because it fits almost everyone, regardless of their build and face shape. It also looks good whether you wear the shirt with or without a tie.

 

What is the difference between a ‘plus size’ (e.g. 40+) Smart Casual Shirt and a ‘non-plus size’ Smart Casual Shirt (e.g. 40)?

The sleeve length of a ‘plus size’ Smart Casual Shirt is around 4cm longer than a ‘non-plus size’ one, with all other measurements remaining the same. Click here [hyperlink to Find My Size page] for detailed information about our product sizing and measurements.

 

Can I add bleach when washing a DETERMINANT shirt?

We do not recommend bleaching or dry cleaning our shirts, as harsh cleaning methods can potentially weaken the wrinkle-free properties of the shirt. We suggest using laundry whiteners as an alternative to bleach. Please refer to the care label for more detailed wash instructions.

 

How is a DET30™ PLUS Reusable Mask different from a DET30™ Reusable Mask?

Compared to DET30™, DET30™ PLUS is PFE-tested (Particle Filtration Efficiency) and has higher Bacterial Filtration Efficiency (BFE). More information can be found on our DET30™ PLUS product page.

 

How is a DET30™ Reusable Mask (Summer Cool) different from a DET30™ Reusable Mask?

Function-wise, they are the same. DET30™ Reusable Mask (Summer Cool), however, features more lightweight cotton fabric for enhanced breathability, and has natural peppermint oil applied for additional freshness. In addition, it is available in two different sizes.

 

Services

Do you offer gift packaging for online purchases?

As part of our commitment to the environment, we do not offer any additional gift packaging. However, all of our products are delivered in a branded and recyclable paper box that can be reused and repurposed.

 

Why should I register an account on your online store?

Having an account enables you to check your order status and order history easily at any time. With an account, you may also take advantage of special promotions for extra benefits.

 

What should I do if I want to try on clothes from the DETERMINANT store before purchasing?

We are dedicated to providing the best-in-class experience through our online store. Our promise to you is that the comprehensive step-by-step guide provided in Find My Size  makes it an easy matter to purchase the right size. In the unlikely event that your order does not fit well, we are happy to assist you with a return or exchange. Please refer to our Return and Refund Policy for details.

 

How do I contact the DETERMINANT Customer Care team?

Our Customer Care team is at your service through email or Live Chat. Click here for more information.

 

 

Return and Exchange

 

I received my order 1 month ago. Can I still return it?

Please refer to our Return and Refund Policy for more detailed information.

 

What products can be returned?

Please refer to the 'Return of Products' section under our Return and Refund Policy for more information.

 

How many times can I exchange each order?

Unless there is a product quality issue, we allow one exchange per order.

 

How do I request for a return or an exchange?

Please submit a refund or exchange request through Returns Center. Further instructions will be sent to you as soon as the request has been reviewed and approved.

 

How long will it take to process my refund?

After we have received your returned item(s) and confirmed the eligibility for return, your refund will be processed and completed within 2 business days.

 

Shipping and Delivery

 

How many days will it take to receive an order once it has been placed?

The delivery lead time depends on where you are. For more information, please refer to the table below:

Destination

Shipment Leadtime

Hong Kong

2 – 3 business days

Macau

Taiwan

Singapore

3 – 7 business days

Malaysia

Vietnam

 

What should I do if my shipping region is not included on your web store?

If your shipping region is outside of our online store's shipping options, please email us [mailto:[email protected]] your order enquiry directly. We will do our best to help you find an alternative shipping method.

 

 

Others

 

How can I stay informed about the latest promotions or news from DETERMINANT?

You can stay up to date with us by following our official Facebook and Instagram pages, or by subscribing to our newsletter.

 

Is there a discount for bulk orders?

We are happy that you are interested in ordering our products in bulk. Please email us your order enquiry for a quotation.

 

Who should I talk to if I want to inquire about a potential business partnership?

You can visit our Business Partnership page to find out more about the many different ways that we can work together, and fill out the contact form on the website if you are interested. Our sales representative will get back to you with the relevant information as soon as they can.

 

If you require further assistance, please do not hesitate to contact us.

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